Terms of Use

These terms are the agreement between you and SIMAREA, the service at simarea.com (“SIMAREA”, “we”, “us”). By creating an account or buying anything on simarea.com, including through our API, you accept them. If you do not accept them, please do not use the service.

1. Definitions

• Account: your SIMAREA account, opened with Google or with a code sent to your email.
• Balance: the prepaid amount in your account, in US dollars, that you spend on our products.
• eSIM: a digital SIM profile you install on a compatible device to use a Data Plan.
• Virtual Number: a dedicated, non-VoIP phone number you rent for a set term to receive SMS.
• Bonus, Referral and Affiliate balances: the separate balances our reward programs pay into (section 8).

2. About SIMAREA

SIMAREA resells connectivity products supplied by mobile operators and number providers. We are not a mobile network operator. Networks, coverage and number availability are provided by those partners, and we do not control them.

We may change these terms. When the change is significant we will tell you by email or on the site before it applies. Using the service after a change takes effect means you accept it.

3. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• One person per account. Keep access to your email and Google account secure: anyone who can sign in to them can sign in to SIMAREA as you. Tell us at once at [email protected] if you think someone else has used your account.
• You can stop using SIMAREA at any time and ask us to close your account.

4. Devices and technical requirements

An eSIM works only on an eSIM-compatible, carrier-unlocked device. Checking that your device is compatible is your responsibility before you buy. Numbers receive SMS through our website or API, so you need an internet connection to read them.

5. Products

5.1 eSIM Data Plans

• Each plan shows its destination, data allowance or daily allowance, validity and, where it applies, its fair-use speed limit before you buy.
• After payment you receive the eSIM by QR code and installation details in your account. Install it on the device you will use: an eSIM usually cannot be moved to another device once installed.
• Plans sold per day (day passes) give a daily high-speed allowance. After it is used, speed is reduced for the rest of that day, as stated on the plan.
• A plan's validity starts as described on the plan, usually when the eSIM first connects to a supported network. Unused data expires at the end of the validity.
• Data plans do not include phone calls or a phone number unless the plan says so.

5.2 Virtual Numbers

• A Virtual Number is a real carrier-issued (non-VoIP) number rented to you alone for the term you choose, from 12 hours to 12 months. It receives SMS from any sender. It cannot make calls or send SMS.
• At the end of the term the number returns to the provider. You can renew before then to keep the same number. A rental renews automatically only if you switch automatic renewal on.
• Refunds for rentals are described in our Refund Policy.

6. Balance, payments and prices

• You pay for products from your prepaid Balance. You can top up with cryptocurrency through our payment partner, and with cards where card payment is offered. A single top-up is between $1 and $1,000.
• All prices and your Balance are in US dollars. Prices shown in other currencies are for reading only, and you are always charged in US dollars.
• Prices can change at any time. A change never affects an order you have already placed.
• Cryptocurrency network fees and any fees your payment provider or bank charges are yours.
• Your Balance does not expire and is not interest-bearing. It cannot be transferred to another account or withdrawn as cash, except as our Refund Policy describes.
• If a payment is reversed or charged back after we credited it, we may deduct the amount from your Balance and suspend the account until it is settled.

7. Refunds

When an order is refunded, the money returns to your Balance. The full rules are in our Refund Policy, which is part of these terms.

8. Rewards

• Cashback (Loyalty): 5% of the price of each delivered order is added to your Bonus balance. The Bonus balance can be spent on our products. It cannot be withdrawn or refunded.
• Referral: when someone signs up through your referral link, you earn 7% of every top-up they make, into your Referral balance.
• Affiliate: partners earn 10% of the purchases made by the customers they refer, into their Affiliate balance.
• Referral and Affiliate balances can be moved to your Balance or withdrawn in USDT (TRC-20), with a minimum withdrawal of $10. We aim to process withdrawals within one business day.
• Rewards are not paid on orders that are refunded. Referring yourself through another account, creating accounts to earn rewards, or any other abuse forfeits the rewards involved, and may close the accounts concerned.
• We may change reward rates or end a program for the future. Rewards already earned stay yours.

9. API

If you use our API, keep your API keys secret: you are responsible for everything done with them. We may limit request rates and may revoke a key that is misused or that puts the service at risk.

10. Acceptable use

You may use SIMAREA only for lawful purposes. You must not use our products to:

• commit or help commit fraud, scams, phishing, identity theft or money laundering;
• send spam, harass anyone, or impersonate another person;
• break the law of your country, sanctions rules, or another person's rights;
• attack, overload or try to bypass the security of our service or our partners' networks.

You are responsible for following the terms of the services you use our numbers with. We may suspend or close an account, cancel its orders and withhold its rewards when we reasonably believe these rules are broken, and we may share information with authorities where the law requires it.

11. No emergency calls

Our products cannot be used to contact emergency services. Always keep another way to call for help.

12. Fair use

Data plans and numbers are for normal personal or business use. Plans with a fair-use limit reduce speed after the stated allowance. We may limit or suspend use that harms the network, our partners or other customers.

13. Suspension and termination

We may suspend or close your account if you break these terms, if the law or a partner requires it, or to protect the service. Where we close an account that has not broken these terms, we refund any unused Balance. Where we close it for a breach, rewards earned through the breach are forfeited.

14. No warranties

We provide the service “as is”. Network coverage, speed and number availability depend on our partners and can change. We do not guarantee that a particular service will accept a number we provide, or that the service will be uninterrupted or error-free.

15. Limitation of liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the product concerned in the three months before the claim, and we are not liable for indirect or consequential losses, such as lost profits, lost data or an account at another service you could not open or keep. Nothing in these terms limits liability that cannot be limited by law.

16. Force majeure

We are not responsible for failures caused by events beyond our reasonable control, including outages of operator networks, providers or the internet.

17. Personal data

How we handle personal data is described in our Privacy Policy.

18. Intellectual property

The SIMAREA name, logo, website and software belong to us. Using the service gives you no rights to them beyond what you need to use the service.

19. Disputes

If something goes wrong, contact us first at [email protected]. Support replies around the clock, 24/7, and we aim to resolve a complaint within 30 days. Nothing in these terms limits the rights you have under the mandatory consumer protection law of your country of residence.

20. Language and contact

These terms are written in English, and the English version prevails over any translation. Questions: [email protected].